Category Archives: Reviews

Discount Realtor = Great Service?

There’s a conversation going on right now on Trulia.com where someone asked about if there was a Discount Real Estate Broker out there who could list his home.  It spurned a large response from the real estate community, and is still continuing.  I have commented a couple of times, so here’s my latest comment….

 

To read the full thread of comments go to…http://www.trulia.com/voices/Home_Selling/Real_Estate_Brokers_with_full_MLS_services_at_a_di-295116-p_1-recent?answerId=1095261#left_content

 

 

Just thought I’d share an email I received this morning from a client (below).

 

To set it up briefly… In NC, we now have a “Due Diligence Period” that the Buyer pays for (negotiated amount for a negotiated period of time), where they can do whatever investigation they want in preparation to purchase the property (i.e. inspections, check out the neighborhood, get financing in place, etc). If they haven’t terminated the contract prior to the end of this period, the Buyers are pretty much obligated to purchase the property or will lose an additional amount of money (the Earnest Money Deposit). The Buyer’s agent is a traditional agent, charging much more than I am (a Discount Real Estate Agent), while I represent the Seller. In this situation, my client had fixed all that was asked for in a less formal repair request, but the Buyer’s agent was slow to get a formal repair request to us that included more items than were originally asked for. During this period, my client and I discussed the issues and appropriate responses in order to best protect their interests. When the Due Diligence Period ended and the Buyer’s agent threatened to terminate the contract since we did not agree to their formal request, I responded to the threat (at 10pm last night by the way), and they are now proceeding with the sale…. Here is my client’s email to me this morning….

 

(last name removed for privacy purposes)
***************************
From: John B
Sent: Saturday, June 11, 2011 8:01 AM
To: Don Anthony Realty
Subject: Your Representation

 

Hi Don,
I can’t tell you how pleased I am with your representation. Even if they would have gone the other way after your email last night, your positioning was spot on! You said exactly what needed to be said in the exact way it needed to be said.

 

Once we get thru all this I will be happy to give you a testimonial.

 

Thank you!
John
*****************

 

My point is this… I am proud to give my clients excellent, referral-worthy representation, while at the same time providing great advertising and charging a low amount for the service. I don’t charge less because I am worth less. I charge less (and I actually make more) because it is a different volume-based business model that doesn’t rely on getting your Aunt Sally and casual acquaintance from church to also be your client. There’s nothing wrong with the traditional business model if you are providing a great service to them, it’s just not the business model I have chosen to pursue and perfect. Yes, it’s true, that there are some absolutely terrible Discount Real Estate Brokers out there, but don’t lump me in with them, or with any other real estate agent who provides lousy service, regardless of the amount they charge.

 

By the way, I also had two of my listings close yesterday… average savings of about $7,000 each.

– Don

**************************************************************

Don is the Owner and Broker of Don Anthony Realty.  Last year Don sold more homes than 99.5% of the real estate agents in the region, while saving those clients thousands.  He has perfected a low cost yet full-service home-selling program that is revolutionizing the way people get their homes sold.  His hybrid approach and Flat Fee MLS Listing Service combines the best of a Discount Realtor and Full-Commission real estate agent with the freedom of a For Sale By Owner (FSBO).  For more information please visit our website, www.DonAnthonyRealty.com.

Don Anthony Realty helps clients buy and sell real estate in the Charlotte, NC Metro Region and Triangle, NC Region (Raleigh, Durham, Chapel Hill, and surrounding areas).  Charlotte Region counties served include Mecklenburg, Union, Cabarrus, Iredell, Lincoln, Gaston, Rowan, Catawba, and Alexander Counties in NC as well as York, Chester, and Lancaster Counties in SC.  Triangle Counties served include Alamance, Caswell, Chatham, Durham, Franklin, Granville, Halifax, Harnett, Johnston, Lee, Nash, Orange, Person, Vance, Wake, and Warren.  Some of the Charlotte Region cities served include Charlotte, Huntersville, Mooresville, Matthews, Concord, Weddington, Wesley Chapel, Waxhaw, Monroe, Marshville, Pineville, Gastonia, Cramerton, Belmont, Statesville, Hickory, Claremont, Kannapolis, Salisbury, Union Grove, Lincolnton, Mount Holly, Fort Mill, Tega Cay, Rock Hill, York, Clover, Catawba, Indian Trail, Mint Hill, Davidson, Sherrills Ford, Cornelius, Troutman, Harrisburg, Midland, Mt Pleasant, Terrell, Crouse, Wingate, Maiden, Denver, Lancaster, Stanley, Dallas, Newton, Cherryville, China Grove, Indian Land, and Chester.  Some of the Triangle Region cities served include Raleigh, Durham, Chapel Hill, Cary, Clayton, Wake Forest, Apex, Fuquay-Varina, Garner, Holly Springs, Youngsville, Pittsboro, Hillsborough, Morrisville, Louisburg, Knightdale, Smithfield, Zebulon, Angier, Sanford, Franklinton, Rougemont, Wendell, Henderson, Mebane, Creedmoor, Willow Spring, Carrboro, Dunn, Roxboro, Timberlake, Semora, Graham, Burlington, Efland, Fayetteville, Oxford, Selma, Siler City, Four Oaks, Haw River, Rocky Mount, Bahama, Spring Lake, Stem, Bear Creek, Coats, Kenly, and Raeford.

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Don Anthony Realty Review – Client in Raleigh NC Area About To Sell A Home

Here’s a client in the Raleigh NC area who I helped to sell a home who is closing on his home tomorrow….

 

I’m happy I was able to help him save money and sell a home with our low commission discount realty program!

 

(last name and personal email correspondence removed for privacy purposes)

 

From: Christopher P
Sent: Thursday, June 09, 2011 1:44 PM
To: Don Anthony Realty
Subject: Re: Initial closing statement

Don,  

 

   Everything looks good.  Thanks for the help.  You saved me a lot of money. 

 

Chris P

 

 

**************************************************************

Don is the Owner and Broker of Don Anthony Realty.  Last year Don sold more homes than 99.5% of the real estate agents in the region, while saving those clients thousands.  He has perfected a low cost yet full-service home-selling program that is revolutionizing the way people get their homes sold.  His hybrid approach and Flat Fee MLS Listing Service combines the best of a Discount Realtor and Full-Commission real estate agent with the freedom of a For Sale By Owner (FSBO).  For more information please visit our website, www.DonAnthonyRealty.com.  

 

Don Anthony Realty helps clients buy and sell real estate in the Charlotte, NC Metro Region and Triangle, NC Region (Raleigh, Durham, Chapel Hill, and surrounding areas).  Charlotte Region counties served include Mecklenburg, Union, Cabarrus, Iredell, Lincoln, Gaston, Rowan, Catawba, and Alexander Counties in NC as well as York, Chester, and Lancaster Counties in SC.  Triangle Counties served include Alamance, Caswell, Chatham, Durham, Franklin, Granville, Halifax, Harnett, Johnston, Lee, Nash, Orange, Person, Vance, Wake, and Warren.  Some of the Charlotte Region cities served include Charlotte, Huntersville, Mooresville, Matthews, Concord, Weddington, Wesley Chapel, Waxhaw, Monroe, Marshville, Pineville, Gastonia, Cramerton, Belmont, Statesville, Hickory, Claremont, Kannapolis, Salisbury, Union Grove, Lincolnton, Mount Holly, Fort Mill, Tega Cay, Rock Hill, York, Clover, Catawba, Indian Trail, Mint Hill, Davidson, Sherrills Ford, Cornelius, Troutman, Harrisburg, Midland, Mt Pleasant, Terrell, Crouse, Wingate, Maiden, Denver, Lancaster, Stanley, Dallas, Newton, Cherryville, China Grove, Indian Land, and Chester.  Some of the Triangle Region cities served include Raleigh, Durham, Chapel Hill, Cary, Clayton, Wake Forest, Apex, Fuquay-Varina, Garner, Holly Springs, Youngsville, Pittsboro, Hillsborough, Morrisville, Louisburg, Knightdale, Smithfield, Zebulon, Angier, Sanford, Franklinton, Rougemont, Wendell, Henderson, Mebane, Creedmoor, Willow Spring, Carrboro, Dunn, Roxboro, Timberlake, Semora, Graham, Burlington, Efland, Fayetteville, Oxford, Selma, Siler City, Four Oaks, Haw River, Rocky Mount, Bahama, Spring Lake, Stem, Bear Creek, Coats, Kenly, and Raeford.

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Don Anthony Realty Reviews – Comments from Client who wants to Sell A Home in Raleigh NC

Don Anthony Realty Reviews – Comments from Client who wants to Sell A Home in Raleigh NC

 

Here’s another comment from a new Don Anthony Realty client in the Raleigh NC area.  He was trying to sell a home by owner, but he decided to go with us since it wasn’t working for him as a FSBO (For Sale By Owner)….

 

(last name and personal email correspondence removed for privacy purposes)

 

From: John S
Sent: Wednesday, June 08, 2011 12:28 PM
To: Don Anthony Support
Subject: My property website

Hi Don,

Thanks for all the information over the last few days. My property website that you built looks great!

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Don Anthony Realty Review – New Client Testimonial


New Client testimonial.wav

Don Anthony Realty Review – New Client Testimonial

 

A new client of ours called and emailed earlier today to ask a question and to let us know how happy she was with our services, so we thought we’d share.  She was previously a For Sale By Owner seller trying to sell a home by owner when she found out about our services…

 

(last name and portions of the email and voicemail removed for privacy purposes)

 

From: Diane
Sent: Saturday, May 28, 2011 12:32 PM
To: Don Anthony Realty
Subject: Re: Your MLS listing is complete

Good Morning Don Anthony Realty and Associates!
My husband and I are totally pleased with the photos that our listing agent captured with her professional experience for our listing!  When we first looked at the work she did, our first impression was ‘Wow!   She did a FANTASTIC job!’  Please let her know how pleased we are for her efforts! Thank you for a great job!
Thank You!
Diane

 

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Don Anthony Realty Review – Client Comment

Here’s a comment from the end of an email message between us and one of our clients…

 

If you want to sell a home the Charlotte NC region or the Triangle NC Region (Raleigh, Cary, Durham, Chapel Hill, etc.), please give us a call!  We’d be happy to help you sell a home!

 

(last name and some email content removed for privacy purposes)

From: Amanda R
Sent: Wednesday, May 25, 2011 11:17 AM
To: Don Anthony Realty

Hi Don,

 

….Thank you so much for your hard work, excellent customer service & superior professionalism.  I would & will highly recommend your company

to anyone in my area looking for listing services.

 

Thank you,

Amanda R

 

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Don Anthony Realty Review – Handling Issues

Every company has issues from time to time where we make mistakes.  After all, we are all human.  What makes some companies stand out over others is how they treat their clients when those mistakes occur.  One such mistake unfortunately happened with one of our clients recently, and here is part of his response to how we handled it…

 

(last name removed for privacy purposes)

 

From: John H
Sent: Monday, May 23, 2011 6:04 PM
To: ~ Don Anthony ~

 

Don,

Thank you very much for your excellent service and handling this promptly…. I will gladly keep my listing with your agency.

 

Thanks again,

 

John H

 

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Don Anthony Realty Review – Another client comment

Don Anthony Realty Review – Another client comment

 

We provide a home warranty to our clients at no cost to them.  Here is the comment from one of our clients upon receiving this…

 

(last name and address removed for privacy purposes)

 

From: Isabelle R
Sent: Monday, May 23, 2011 4:51 AM
To: Don Anthony Realty Support
Subject: Re: xxxxxxxx Road – Home Warranty

Wow , Thank You. This is really great!

On Sun, May 22, 2011 at 5:55 PM, Don Anthony Realty Support wrote:

Attached is your specific warranty plan number and information about the warranty itself.  We provide this warranty as a benefit of listing with us and at no charge to you.  The warranty covers your home for certain things that are outlined in the attached brochure.  If something breaks while you are listed with us, be sure to check to see if the warranty covers that item, as it could save you a lot of money in repair costs. Please refer to the attached information for what is covered and what is not. If you have further questions about the home warranty, please call the home warranty company directly at the phone numbers provided.

Thank you for your business,

Client Support
Don Anthony Realty

www.DonAnthonyRealty.com
919-972-8448 

View our Videos and Virtual Toursat www.YouTube.com/DonAnthonyRealty
Read about Triangle Region Real Estate and other topics on my blog at http://blog.DonAnthonyRealty.com
“Like” us on Facebook at www.Facebook.com/DonAnthonyRealty

The question isn’t “How does Don Anthony Realty charge so little?”
The question is “Why does everyone else charge so much?” 

Now more than ever RESULTS MATTER! 

 

Get Great Exposure and Support from a Realtor® without paying a Realtor® Price!

Save THOUSANDS while getting your home SOLD!  Unmatched advertising and service includes…Full Service MLS Listing, a “Featured” listing on two of the top buyer-searched websites (Zillow.com and Yahoo! Real Estate), For Sale By Owner websites (including a 20-photo “Premier Listing” on HomesByOwner.com – a $350 value!), advertising on major search engines and other popular websites (Realtor.com, Homes.com, Trulia, etc), blogs and social networking sites like Facebook and Twitter, 24-hr toll-free audio tour, your own “your address” website, professional appointment service, automatic feedback from showings, expert contract negotiation, the potential to save the buyer’s agent commission, and more!

 

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Don Anthony Realty Review – Another Happy Client

Don Anthony Realty Review – Another Happy Client

 

Just passing along a quick comment from a client who received an offer on their home.  After spending time with them discussing the offer, this is the comment I received…

 

(last name and address removed for privacy purposes)

 

From: Christopher P
Sent: Sunday, May 22, 2011 10:57 PM
To: donanthonyrealty@gmail.com
Subject: Disclosure for xxxxxxx Rd

Don,

 

  Attached is the property disclosure statement.  Please let me know if there is anything else you need.  Thanks for all the help.  We have been very pleased.

 

Chris P

 

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Don Anthony Realty Reviews – Seller Client Just Sold!

Another satisfied Don Anthony Realty review from a client!!!

 

(last name not shown for privacy purposes)

 

From: Dave P
Sent: Tuesday, April 26, 2011 7:04 PM
To: Don Anthony Realty
Subject: Final HUD – Review

All looks fine Don — I’ll be out of the house by 8:30 and will be at the closing at 11am —-

 

Been a pleasure doing business with you Don – I’ll mention your name when I know someone in the market (buying or selling)…

Dave

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Don Anthony Realty Review from Client

Just got this email from a client through our website….

It’s always good to hear our clients are so pleased to work with us!

(last name and contact info removed for privacy)

—–Original Message—–
Sent: Thursday, April 21, 2011 9:45 PM
Subject: Don Anthony Realty Contact Request

Name: Diana R

Message: I am very, very impressed with your company so far.  Have been

kept up to date on everything that is expected from the selling and/or

buying process.  Ann is doing a wonderful job and is such a pleasant

person to deal with.

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