Every company has issues from time to time where we make mistakes. After all, we are all human. What makes some companies stand out over others is how they treat their clients when those mistakes occur. One such mistake unfortunately happened with one of our clients recently, and here is part of his response to how we handled it…
(last name removed for privacy purposes)
From: John H
Sent: Monday, May 23, 2011 6:04 PM
To: ~ Don Anthony ~
Don,
Thank you very much for your excellent service and handling this promptly…. I will gladly keep my listing with your agency.
Thanks again,
John H
Don Anthony Realty 